Our ten quality commitments
Our ten commitments to quality for our customers reflect our approach to business
At ETL ILIA, we take our work seriously and evaluate the quality of our service. These are our commitments.
Quality commitment Nº1
Economy
- All our services are financially guaranteed.
- If our work causes you any financial harm, we pay for it immediately.
Quality commitment Nº2
Experience and talent
- We know what we are doing; we are a team of over 50 experts specialising in different areas of business.
- We invest in internal talent. We also advise other consultancies.
Quality commitment Nº3
Quality
- Four-eyes policy. All our services are reviewed by a minimum of two to four people, depending on the complexity.
- We meet all standards for quality, even the most demanding.
Quality commitment Nº4
Peace of mind
- We take care of the whole process, from start to finish. No need to worry, no need to visit us.
- We work for our clients’ peace of mind so they can focus on their businesses.
Quality commitment Nº5
Humanity
- We are good people and are guided by ethics and common sense. We always try to understand all parties.
- Our values define us. We are also official Unicef partners and associates.
Quality commitment Nº6
Convenience
- There are eight different ways of contacting us. We can assist you in the office or remotely. All our clients have a team of up to seven people, if necessary.
- We speak the language of our clients, not the language of the Treasury.
Quality commitment Nº7
Confidentiality
- We understand the importance of the data we handle. We guarantee absolute confidentiality.
- We meticulously comply with data protection laws. Our clients’ information is in good hands.
Quality commitment Nº8
Continuous improvement
- We firmly believe in constantly improving and we strive to improve the quality of our services without fail. We are always in touch with our clients and ask them what we can do better.
- We internally and externally evaluate the quality of our services.
Quality commitment Nº9
The client
- The client is always at the heart of all our decisions.
- We believe that if our customers are satisfied, it is better for all of us. A benefit for our customers is a benefit for us.
Quality commitment Nº10
The internal client
- Take care of your employees and they will take care of your customers.
- We are pioneers in non-financial remuneration (flexible hours and holidays, work-life balance, remuneration in kind, birthday holidays etc.) and we encourage our customers to do the same because we know it works.